LANSING (AP) -- A Michigan business group is calling for the Legislature to investigate because state phone lines have been overwhelmed by people filing for unemployment benefits.
Officials have reassigned staff and added server capacity in hopes of keeping up with increased demand.
But the Michigan Chamber of Commerce said Tuesday that Michigan's unemployment insurance agency and Gov. Jennifer Granholm's office should have anticipated the problem but instead focused on less pressing issues.
Callers to a phone line handling applications for jobless benefits sometimes can't get through. The Internet system for jobless claims is operational but at times has been slowed by heavy volume.
The state has said it's putting mechanisms in place to address high call volume.
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